Hi Vercel Team,

Following up on this issue. This requires a Vercel staff member because the automated Support API is incorrectly detecting an active dispute, while Vercel's billing records show no active dispute.

I am ready to pay the outstanding $30 immediately and only need a human Billing Specialist to review the account and issue a new payable invoice or alternative payment method.

Thank you.

Hey there! I found your invoice and it looks like there was a failed payment because additional approval was needed (sometimes banks require this). That's likely why the API thinks it was a dispute.

If you go to the invoice payment link now, there's a message with info on how to get a new invoice payment link or another way to pay:

Please contact Vercel Inc. (ar@vercel.com) who will arrange an alternative method to pay this invoice, or issue you a new invoice.

That'll get you in touch with the team that can access payment systems and help with this

Thank you, Amy.

I appreciate you checking this manually.

I understand now that the original payment failed because additional approval was required, and that this is not an active payment dispute.

The current Stripe invoice page says I should contact ar@vercel.com for a new invoice or alternative payment method.

Before I contact that address, could you please confirm whether ar@vercel.com reaches a human Billing team?

My previous billing support requests were repeatedly auto-closed by Support API with an incorrect “active payment dispute” message.

If possible, could you please escalate this internally to the Billing team or help ensure that my request reaches a human billing specialist?

I am ready to pay the outstanding $30 immediately.

Thank you again.

Hello, I've sent you a private message with a new Stripe link