Since my mac died with my 2 factor authentication I cannot sign in to vercel. I filed the form for that case and no reply for two weeks. Now I can't even cancel my Pro subscription. What is the way out of this???

Chat from vercel:

I understand your frustration with being billed while waiting to regain access to your account.

Because two-factor authentication recovery involves account security and identity verification, these requests are handled directly by the dedicated Account Recovery team, and the support team cannot expedite or bypass this process.

Once the Account Recovery team completes the verification and restores your access, you will be able to log in and downgrade your subscription to prevent further renewals. After regaining access, you can also reach out to check if charges incurred during the lockout period are eligible for a refund under our billing policy.

You are also welcome to share feedback or engage with other users on the Vercel Community.