I’m writing to follow up on my refund request, which I submitted on July 3. I still haven’t received any response, and I’m concerned about the delay.
The payment was charged to my account, but I have not used the service at all, so I would appreciate an update on the status of my refund.
I’m also surprised that I haven’t received any reply after all this time. Could you please let me know why there has been no response and when I can expect my refund to be processed?
I would appreciate your prompt attention to this matter.
Hey there. I found your case and confirmed it’s assigned to the billing support specialists.
The team is currently facing a high volume of cases which has resulted in longer wait times. They’re working to solve all open cases as quickly as possible. Thanks for your patience while the team solves the cases that were opened before yours
I am facing a similar problem and finding this whole thing ridiculous. No customer support email. No phone number. The emails i sent to your TOS and privacy email marked as spam. The support cases I have opened unanswered. You have an AI bot to resolve this kind of thing and it legit charged me for a refund - how does that make any sense? Here are the two support cases I opened: 01wVK7tAewzw5B5O, 01lX5duCQeIsHPeR. I would appreciate if any real person from Vercel could help me. Thank you.
Summary of what happened: I bought $10 of v0 credits, and without properly giving consent, you guys charged me $50 when I ran out of credits. I thought it was a mistake on my behalf, so I was planning on copping the $50 loss. However, when I ran out of credits again, you guys charged me another $50. I want my $100 back.
I found your cases and confirmed they’re assigned to the right team. It looks like one of the charges was already refunded and you’re just waiting for someone from the support team to help you with the other one.
The team is working through a high volume of cases as quickly as possible, as I mentioned above. Everyone appreciates your patience while the team solves cases that were opened before yours.
