Canceling plan + invoice edit

First let me start by stating that the customer support experience is quite bad, talking for 30min to the AI to get nowhere, filling up the case to at the end be told go to the community... :(

Here's what I need help with.

A couple of months ago I upgraded v0 to have more tokens, $20/month, now :

I need to stop it since i'm not using it, and can't find a way to cancel it
I need the 2 invoices to include our company info.

If a support agent can please reach out and help resolve these 2 points

Mehdi

Hey , Riz (from the support team) here! I’m sorry to hear that your experience getting in touch with us via our help form has not been an ideal experience. We're open for your feedback on shipping improvements.

I need to stop it since i’m not using it, and can’t find a way to cancel it

Can you let me know if you're able to successfully follow the canceling steps outlined here? → Cancelling your subscription

I need the 2 invoices to include our company info.

We will be able to amend already generated invoices, however, as this requires (likely) confidential info --- I will have to ask you to retry submitting a support case for us to communicate through. Good news: I've test run the form and all appears to be working as expected at this time. I will highlight making sure you change the "Product" dropdown to select "v0" instead of "Vercel" while submitting:

CleanShot 2024-10-07 at 10 .51.39@2x

Let me know how this goes! Looking forward to hearing from you

Thanks Riz, I submitted a case.

FYI : when answering this thread from the email notification I got this error https://share.zight.com/kpuv8k9A