Canceling plan

Dev 2584 · 2025-10-05 14:43:08.59486

I canceled in August and got a confirmation that “Your plan's cancellation is scheduled for October 4, 2025” But today my card got charged for $20. I pressed cancel again and now it says “Your plan's cancellation is scheduled for November 4, 2025”. I am not sure if that’s fake again. And there is no option to remove the card from the account (added via link). If I try to delink link then it asks for alternative payment method. Why do I need to provide a payment method if I already requested cancelation?

Hi , welcome to the Vercel Community!

I'm sorry that you are facing this issue. You can request a refund by contacting support and providing the relevant details.

Because we'll need to discuss private account information, it's best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.

Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

Please let me know if you have any other questions