Cannot access existing Vercel-managed Neon account after email change

I need help recovering access to an existing Neon account provisioned through Vercel's native Marketplace integration.

After changing my Vercel primary email, Open in Neon reaches an email-verification page. Repeated activation requests have produced no email in my current inbox or spam. The page does not show the destination address, and I no longer have access to my previous email.

Direct Neon sign-in through GitHub works with my current email, but that account shows an empty organization and cannot see the existing Vercel-managed database. Its Free account has no support-ticket button. Vercel's support assistant declined escalation; Neon's support email returned an automated reply directing me back to the console.

Could a staff member help inspect the Marketplace SSO identity mapping or connect me with a human at Neon for account recovery? I can provide account and integration identifiers privately. I want to recover the existing account while keeping its Free plan.

I found this related report where Vercel staff helped resolve Neon integration access problems: https://community.vercel.com/t/neon-integration-branch-creation-timeout-and-access-denied-errors-on-vercel/31392

Vercel Community

Neon integration branch creation timeout and access denied errors on Vercel

Hi everyone, We’ve been completely blocked for 48+ hours due to issues with the Neon integration. Symptoms: Branch creation times out (~2m49s) on every...

I need help recovering access to an existing Neon account provisioned through Vercel's native Marketplace integration.

Vercel Community

Neon integration branch creation timeout and access denied errors on Vercel

Hi everyone, We’ve been completely blocked for 48+ hours due to issues with the Neon integration. Symptoms: Branch creation times out (~2m49s) on every...