Hi, I cannot login or deploy from my Vercel account as for some reason my account was blocked. There was no notification or any reason - just suddenly cannot login. I cannot get any response from Vercel support for 8 days already. Case number is 01291005 (writing on behalf of my co-founder Domas).
I’ve tried the official account recovery form, various Vercel email support channels, Twitter/X - I never got a reply back.
I think it is very reasonable to expect <7 day response when you spent $5k over the last year on a product and you cannot deploy or login to your account and there is no explanation (our apps are nothing special and are not in any gray area business).
@amyegan could you take a look or acknowledge that team is looking into this? It is crazy not to get any response for 12+ days and have all of our company’s deploys blocked.
@amyegan this is not solved - still cannot login and did not get any message from Vercel support to email. Attaching screenshot. Maybe this truly is Vercel support system bug or maybe your email system is suppressing Domas email? (domas.bitvinskas@me.com)
Should Domas be able to log in now or have gotten information about why he cannot? Maybe there’s some miscommunication inside the team or some separate bug that is preventing us from logging in and support replying to us? There was no way to log in or deploy for 21 days. You can imagine this is pretty critical to our business.
Amy, could you please look into how to solve it or why are we not getting any response from Vercel team?
