Can't delete my team, and Can't downgrade

Help
1

I want to delete my team, but there is a $0.11 payment due that hasn’t been paid. I’m unsure how to proceed now. and no invoice need me to pay.

and cant not downgrade

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I see that I need to delete Monitoring and Log Drains resources, but I can’t find how to do that. Moreover, both Monitoring and Log Drains for all of the projects in both teams are not even enabled.

Any clues or advice on how to resolve this situation?

and I submit a case 21 hours ago and have not receive a response

the case number is #486280

Is there anyone who can solve my problem here?

2

The support team can sort this out when they get to your case, thanks for your patience

1 Like
3

It’s been two days already, but my ticket still hasn’t been processed by anyone.

SO SAD ABOUT THIS.

4

It’s been three days already, but my ticket still hasn’t been processed by anyone.

5

It’s been four days already, but my ticket still hasn’t been processed by anyone.

6

It’s been five days already, but my ticket still hasn’t been processed by anyone.

7

Is this the efficiency of the vercel team?

8

I am writing to express my serious concern and dissatisfaction regarding the complete lack of response to my ticket. It has been an entire week since I submitted my request, and I have not received any acknowledgment or resolution.

This level of customer service is frankly unacceptable for a platform that many businesses rely on. I am unable to proceed with critical account management tasks, and this prolonged silence is affecting my operations.

I kindly request:

  1. An immediate review of my ticket
  2. A clear timeline for resolution
  3. An explanation for this extended delay in response

Ticket reference: #486280

I would appreciate your urgent attention to this matter. While I value Vercel’s services, this experience has been deeply disappointing.

Looking forward to your prompt response.

Best regards

9

I am getting this error too, and I don’t know what to do, cause they aren’t getting back to me. I deleted and transferred everything there is and it wont let me merge with the hobby plan.