Can't submit a created case through "Help"

dodaniel · 2025-08-12 12:04:17.452418+00

Hey Vercel team :raising_hands: I used the AI assistant to help me out with 404 issue on one of my projects but it didn’t go anywhere and I’ll need additional help. I created through the chat the case but I don’t see anywhere on how I can actually submit it. Is it submitted automatically to the support team when the case is created? If so, I didn’t receive any email notification about it. I’m having troubles with the project as whatever I do, I still get the 404. I believe I: 1. **Checked the deployment URL** :white_check_mark: - it seems that my production domain is set and is also visible in the deployments 2. **Checked deployment existence** :white_check_mark: - the deployment exist 3. **Reviewed deployment logs** :white_check_mark: - there doesn’t seem to be any issues in the log 4. **Verified permissions** :white_check_mark: - yes, I can see the deployments 5. **Contacted support** :white_check_mark: - can’t because of the submit button Can someone please help? :))

Hey Vercel team 🙌

I used the AI assistant to help me out with 404 issue on one of my projects but it didn’t go anywhere and I’ll need additional help. I created through the chat the case but I don’t see anywhere on how I can actually submit it. Is it submitted automatically to the support team when the case is created? If so, I didn’t receive any email notification about it.

I’m having troubles with the project as whatever I do, I still get the 404. I believe I:

Checked the deployment URL ✅ - it seems that my production domain is set and is also visible in the deployments
Checked deployment existence ✅ - the deployment exist
Reviewed deployment logs ✅ - there doesn’t seem to be any issues in the log
Verified permissions ✅ - yes, I can see the deployments
Contacted support ✅ - can’t because of the submit button

Can someone please help? :))

There's another community post with 404 debugging tips that might be helpful. Please give these solutions a try and let us know how it goes.

https://community.vercel.com/t/debugging-404-errors/437

A human should be around soon to offer more advice. But you can also get helpful information quickly by asking v0.

Hey Daniel! Welcome to the Vercel Community.

Did you check the thread on debugging 404 errors above? May be helpful!

Thanks Pauline :)) I tried to follow it yesterday with ChatGTP and it didn’t help but Cursor saved me and now it all works :))