I already have an open Support Center case (#018w90mua9pwklUu, opened August 18) that has been in "Awaiting response" for 7 days. Please do not redirect me to vercel.com/help — I have already gone through that path, and the self-service refund was rejected with "Automatic Refund Limit Reached". I am asking for this existing case to be escalated.

Case: #018w90mua9pwklUu Invoice: 1MW4SRU5-0008 ($303.09, dated August 18, 2026) Plan: Pro

What happened: I was charged $303.09 for Turbo build machines. I never selected Turbo — it was the team default. Per Vercel's own changelog, Turbo became the default build machine for new Pro projects on February 3, 2026: https://vercel.com/changelog/turbo-build-machines-by-default-for-new-pro-projects

I only found out when the invoice arrived. I have since switched the build machine to Standard and configured Spend Management so this cannot happen again.

I also notice this is a recurring pattern in this forum — multiple Pro users have reported the same unexpected Turbo charge coming from the default setting, and Vercel has since moved new Pro teams to Elastic build machines instead. Given that the charge came from a default I did not choose, I would like to request a one-time courtesy refund or billing adjustment for the $303.09.

Could someone from the Vercel team please escalate case #018w90mua9pwklUu to a billing specialist? Happy to provide any account details privately.

Thank you.