I purchased kaikalfood.ch directly through Vercel 3 days ago. The Vercel CDN shows Active but the nameservers have been stuck on Pending since day one.
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.
Thanks, but I’ve already reviewed the troubleshooting guide — it doesn’t apply to my case.
This is NOT a DNS configuration issue. I purchased the domain directly through Vercel, so Vercel is the registrar. The problem is that Vercel never submitted the nameserver delegation (ns1.vercel-dns.com / ns2.vercel-dns.com) to the .ch registry (SWITCH).
The domain is still pointing to the default SWITCH nameservers (a.nic.ch, b.nic.ch, etc.) after 3+ days. Vercel’s own AI support confirmed this is a registration/provisioning issue on Vercel’s side.
I cannot fix this myself — a Vercel team member needs to look into why the NS delegation was never submitted to SWITCH for kaikalfood.ch.
Could someone from the team please escalate this? Thank you.