Hi everyone and @Vercel-Team,
I am raising a serious issue regarding the billing logic of v0.app. I have over $976.57 in purchased credits that have incorrectly expired on April 10, 2026 (Account: wxm544846051@gmail.com).
As shown in the attached screenshot (image_c2744f.png), there is a clear backend glitch:
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Purchased Credits Expired Early: These were meant to have a 1-year validity but were treated as monthly credits.
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Refunds with Expiration Dates: My dashboard shows that even a “Refund” balance has an expiration date. Logically, a refund should never expire.
This is a major issue for high-value users who have invested $1,000+ into the platform. It seems the system is incorrectly syncing purchased/refunded assets with the monthly subscription cycle.
Has anyone else experienced this? I’ve already sent emails to support but haven’t received a formal ticket tracking ID yet.
Vercel Team, please investigate and restore my balance.