Hello,
I am experiencing an issue with a custom domain connected to my Vercel project.
Project:
integrator-site
Custom domain:
Vercel domain:
integrator-site.vercel.app
Problem:
- https://integrator-site.vercel.app works correctly.
- Both https://ruintegrator.ru and https://www.ruintegrator.ru do not work.
- Browsers show either “ERR_CONNECTION_RESET” or “HTTP 502”.
- Vercel Dashboard shows “Valid Configuration” for both domains.
- SSL certificate has been issued successfully.
- Domain verification completed successfully.
DNS: - A record for ruintegrator.ru points to 216.198.79.1
- CNAME for www points to the Vercel target provided in the dashboard
Additional information: - Vercel request logs show successful requests from the custom domain.
- However, from my network (Rostelecom, Moscow, Russia), connections to 216.198.79.1 time out completely.
- The Vercel support diagnostic script reports:
Trying 216.198.79.1:443…
Connection timed out after 3006 milliseconds
Ping to 216.198.79.1 also times out.
Traceroute stops after my ISP and never reaches the Vercel IP.
The site itself works perfectly on:
https://integrator-site.vercel.app
Could you please check whether there are any connectivity, routing, or edge network issues affecting access to the new Vercel IP ranges (216.198.79.x / 64.29.17.x), particularly from Russia?
Thank you.