Deployment thumbnail shows "Error: Forbidden (403)" — live site works fine

[lenagryn-9120]

I’m experiencing the same issue. Could you please help me resolve it asap? All V0 deployments on my website are returning a 403 Forbidden error.

[wizamit (Amit Hazra)]

Yes, I am still getting the same issue. 403 on the vercel preview and facebook.

[builder106]

Same issue here.

[liuchenjabary-9116 (firework)]

Hi @anshumanb, I have encountered the same problem with my account. Would you mind checking and fixing it for me?

my team id: `team_8dflfLwBd9a5NzsgKJzlr8Gw`

[anshumanb (Anshuman Bhardwaj)]

Hi @firehiwotk21-7699, our team is looking into it.

[lenagryn-9120]

Hi Anshuman,

I’m still experiencing the issue on my website and would appreciate it if you could resolve it as soon as possible.

We are currently encountering a 403 error, and it’s affecting the functionality of our website. As the site includes multiple v0 deployments, the issue appears to be related to v0 and is causing significant disruption.

Please look into this urgently and let me know if you need any additional information.

[steliospne]

@pawlean, @anshumanb

It would be awesome if you guys could provide some feedback.

Thank you!

[lenagryn-9120]

Hi, could you please look into my issue? Thank you.

[marcocaldera (Marco)]

@anshumanb shouldn’t this be an incident?

I see many people keep reporting their website not being accessible. If possible could you explain what the problem is? It’s also quite hard to understand what is going on.

[lenagryn-9120]

Do you also have 403 forbidden error on your v0 deployments on the website? We tried to enable this, but this didn’t help.

[tobiaslucius-clarke]

Same issue here. Preview not showing at all, have tried to restart sandbox, error persists for all projects. Receive forbidden message as well. Sandbox unable to restart.

Have not been able to access projects in three days now.

[anshumanb (Anshuman Bhardwaj)]

Hi there, could you all also post the URL or project ID here so we can inspect further into this?

[steliospne]

Thank you for the timely reply.

Also I want to point out that other than the thumbnail problem, occasionally trying to navigate to the love site will return the same 403 error with x-vercel-mitigation: deny

Affected projects:

Website
URL_PROD: https://virtality.app/
URL_DEV: https://preview-web.virtality.app/
project_id: prj_rc5BFp0xvMFl0H4MRxagfDFgqqza

Console

URL_PROD: https://console.virtality.app/
URL_DEV: https://preview-console.virtality.app/
project_id: prj_3y92gys0Mpn3wRyxcIBTHmg1oWnS

Adminboard

URL_PROD: https://admin.virtality.app/
URL_DEV: https://preview-admin.virtality.app/
project_id: prj_xb4stgRZMWNqVvMbK49OENguQZjT

Service

URL_PROD: https://service.virtality.app/
URL_DEV: https://preview-service.virtality.app/
project_id: prj_826x7kqdRrMafKnyEgZNvQ8zkogq

[anshumanb (Anshuman Bhardwaj)]

Hi @steliospne, thanks for updating the post here. I’ll pass this information to our team. Could you grab the request ID and time next time (with timezone) you see a 403? This will help us identify the issue better.

[anshumanb (Anshuman Bhardwaj)]

Hi @tobiaslucius-clarke, welcome to the Vercel Community!

I’m sorry you’re facing this issue. Could you share the chat ID? Also, if you can check the network tab it may have request ID information that can help us debug the issue better.

[anshumanb (Anshuman Bhardwaj)]

Hi @marcocaldera & @lenagryn-9120, I understand this isn’t ideal. If you could provide me the project IDs and URLs where you see the issues, it’ll help. Also, the next time you see the 403, please share the request IDs from the browser network tab and the time (with timezone) as it’ll help us debug this issue.

Our team is actively looking into this but need more information to better help you as some errors might be unrelated and confusing.

[lenagryn-9120]

Thanks for your reply. The problem is happening at the website - https://adfin.com/ . Specifically on the pages: 1. https://adfin.com/ 2. Adfin | Accountants & Bookkeepers 3. Adfin | Business 4. Adfin | Generate invoices 5. Adfin | Accept payments 5. Adfin | Next-generation direct debit

Please find all the projects that have 403 issue:

1. https://v0-finbro-dashboard-etzbnp016-lenagryn-9120s-projects.vercel.app/
2. https://v0-invoice-capture-prototype-d4pg9nmc9-lenagryn-9120s-projects.vercel.app/
3. v0-screen-2-3pyda35j9-lenagryn-9120s-projects.vercel.app
4. https://v0-white-window-design-bhyzs01rm-lenagryn-9120s-projects.vercel.app/
5. v0-replicate-prototye-g2dpalukj-lenagryn-9120s-projects.vercel.app
6. v0-project-design-specifications-8ygfsboyy.vercel.app
7. https://v0-direct-debit-animation-3oxmq8qr2-lenagryn-9120s-projects.vercel.app/

[steliospne]

The following request was made from the Netherlands. Hope this is helpful.

[tobiaslucius-clarke]

Here is the ChatID: healthcare-quote-mockup-cq69YuHO6bv

Here is more info from the network tab:

[marcocaldera (Marco)]

Team id: team_XJBpvXQh7yqC77Vl2fLQQs0C

Websites:

https://business.playtoreveal.app/

prj_H0SRL4sLzXuOTLXVrIpkb2sZ2BI8

https://campaign.playtoreveal.app/

prj_DfwWB8E7B2iXkO4f1dV0nNfiiboj

Example of request id:
ID: fra1::llrb7-1778071890806-597ac585cf09