I purchased a domain through Vercel a while back and it just auto-renewed. I didn’t want this. The domain was about to expire in a week and I had no plans to keep it because the renewal price is too high for me.
I wasn’t aware auto-renewal was enabled by default, and by the time I noticed, the charge had already gone through.
I reached out to Vercel support to request a refund, but I only got responses from their automated support system and was essentially told no. I never got to speak with an actual person about my case.
Has anyone been in a similar situation and managed to get a refund? Is there a way to reach a real human on the support team?
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.
AI Bot said that the policy is not allowing a refund. However i saw that basically the new period for the domain starts on 11th, so maybe we can find a common ground.
