Domain auto-renewed without my intention — refund denied by support bot - Help

Hey everyone,

I purchased a domain through Vercel a while back and it just auto-renewed. I didn't want this. The domain was about to expire in a week and I had no plans to keep it because the renewal price is too high for me.

I wasn't aware auto-renewal was enabled by default, and by the time I noticed, the charge had already gone through.

I reached out to Vercel support to request a refund, but I only got responses from their automated support system and was essentially told no. I never got to speak with an actual person about my case.

Has anyone been in a similar situation and managed to get a refund? Is there a way to reach a real human on the support team?

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/projects/domains/troubleshooting

You can also use v0 to narrow down the possibilities.

Vercel Alum

Hey, Stefan!

Unfortunately only the billing team can issue a refund here. Let me see what we can do

What did the AI bot say?

AI Bot said that the policy is not allowing a refund. However i saw that basically the new period for the domain starts on 11th, so maybe we can find a common ground.

Thank you in advance.