Domain configuration issue with Vercel-purchased domain

Help
1

I purchased a domain through Vercel on 12 March, but after 4 days I still see “Invalid Configuration” and “Third Party” label. Alarmingly, the domain still shows as available for purchase on major registrars and even Vercel itself, despite med having bought it.

I purchased directly through Vercel yet can’t change nameservers there. The settings say “This domain is registered with a Third Party”. Nameserver changes must be made at the domain’s registrar" - which doesn’t make sense since I bought it through Vercel.

I migrated another domain from Cloudflare at the same time which properly completed and now works after ~2 days.

Vercel DNS shows my nameservers:

$ dig @ns1.vercel-dns.com +short NS <my-domain>
ns1.vercel-dns.com.
ns2.vercel-dns.com.

But public DNS doesn’t see them:

$ dig @1.1.1.1 +short NS <my-domain>
(no results)

Thanks in advance!

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

3

Hi @realguse, sorry that you’re facing this issue. Can you file a case from Help? This way we can find a solution for you faster.

1 Like
4

Thank you @anshumanb. I’ve already filed a case, but haven’t received a response yet. This is quite urgent, so any assistance would be greatly appreciated.

5

Hi @realguse, that’s the right approach. Our company is on a offsite this week so the response time might be longer but rest assured our on call support engineers will definitely help you out.

6

Same thing is happening to me as well. Case has been filed but completely blocked.

7

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