Domain purchased through Vercel shows as "Third Party", can't transfer out

Help
1

I purchased costello-bjj.com through Vercel in January 2024. My dashboard shows the registrar as “Third Party” instead of Vercel, so I don’t have the “Transfer out” option in the three-dot menu and can’t get an EPP/auth code.

I need to transfer this domain to Cloudflare Registrar.

Current behavior: Dashboard shows “Registrar: Third Party” and “Nameserver changes must be made with your domain’s registrar.” No transfer option available.

Expected behavior: Domain should show as registered with Vercel with the option to transfer out and retrieve an auth code.

ICANN lookup confirms:

I contacted Name.com support directly and they confirmed the domain is in their system, but said Vercel needs to contact them to resolve the transfer.

Could someone from the Vercel team look into this and either fix the dashboard or coordinate with Name.com to get me the auth code? Thanks!

I’d expect to be able to configure nameservers

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The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

4

Hi @cabljac, welcome to the Vercel Community!

I’m sorry that you’re facing this issue. I’d request you to create a case from Help and someone from our Domains Support team will reach out to help you in this case.

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