ancienta
June 28, 2025, 10:11am
1
Hey there!
I tried to update my card info for the domain renewal.
It successfully saved, however, today you were trying to charge my old card again.
When I try to renew the domain manually it also fails (and I get the notification for the old card for the payment being tried with the old details…)
I opened a ticket already for this case but no response so far.
I really do not want to lose this domain.
Thanks for the help!
swarnava
June 28, 2025, 11:25am
4
ancienta
June 28, 2025, 12:16pm
5
Actually I wasn’t, thanks for the suggestion!
I tried now but the card keeps getting declined
ancienta
June 28, 2025, 1:07pm
6
I have now transferred money to the account with the old card details. This will probably not arrive until early next week. Is it possible to make sure I do not lose the domain until then?
Thanks again for the help!
