The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

https://vercel.com/docs/projects/domains/troubleshooting

You can also use v0 to narrow down the possibilities.

Hi @jackalani, welcome to the Vercel Community!

I'm sorry that you're facing this issue. I'd request you to open a Domain transfers case from https://vercel.com/help. Our support team will be able to help you.

Hi Anshuman,

I tried doing that as my first step, but then after going through the steps, and when creating a case, it said that only Vercel Community support was available to me, since I don't have a paid Vercel plan. I do plan to get one once I am ready for deployment, and I was transferring my domain to Vercel for that exact reason, but then this happened.

Any suggestions? Thanks a lot for your help!

Hi @anshumanb, were you able to see my message above? My domain transfer has now been canceled, but I have no one I can reach out to get the refund on the money I was charged for the transfer.

Any help would be appreciated. Thank you.

Sorry @jackalani. I missed this post. Let me help you out here.

You can create a case from the Help page by chatting with our support bot. Once you explain your issue, you will see an option to Create case:

Once the case is created our team will reply to you as soon as they get to this issue. Please give them enough time to review the case.

I hope this helps.

Hi @anshumanb, I had already tried what you had suggested, but tried it again anyway. As you can see from the screenshot below, it keeps redirecting me back to the Vercel community, as it says that that is the only support available to me at my tier. There is no button I can click to 'submit' the case.

Are you able to help escalate this please somehow internally? Thank you!

Hi @jackalani, I'm sorry about the confusion. I've personally reached out to our support team to see how we can help you. I'll keep you posted here.

Hi @jackalani, there should be an auto refund on your account. Can you share the domain name so I can track where things went wrong?

Hi @anshumanb ,

I'm sorry, I read your first message but somehow have missed your second message. My domain name was "kliiva.com".

I have checked my account and there has been no refund. Appreciate your help!

Hi @jackalani, I was able to get the refund processed. It will take about 5-10 business days for the funds to be back in your bank.

As for next steps, you can try again after 60 days from their registration change. You can check the status of transferring here: https://www.whois.com/whois/kliiva.com

Thanks for your patience.

@anshumanb - thanks so much! I got a refund notification through my bank, so all is on order.

I will try again in 60 days. Appreciate your help here!