Domain Verification Stuck – Request for Manual Help

Help
1

Hi Vercel Support,

I’m unable to verify two domains on my new Vercel account. They remain in “Verification Needed” status even after I added the required TXT records and pointed the DNS to Vercel’s nameservers.

Domains & TXT Records:

  1. unitedstandardcharteredbank.com
  • _vercel = vc-domain-verify=unitedstandardcharteredbank.com,2c428072a31746f17f25
  • _vercel = vc-domain-verify=www.unitedstandardcharteredbank.com,a276ae5cb4b19c68fa6d
  1. summitwealthinvestment.com
  • _vercel = vc-domain-verify=summitwealthinvestment.com,79440d4eaaa4104af861
  • _vercel = vc-domain-verify=www.summitwealthinvestment.com,64561f6266fd1a745193

The issue might be due to these domains being connected to a previous (now blocked) Vercel account. I can’t retry or manage DNS from the dashboard.

Request:
Please help verify them manually or clear the pending state so I can re-add them.

Thanks,

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

5

Hi @missinahandy-8416, welcome to the Vercel Community!

I’m sorry to see you are facing this issue. Can you confirm you have added the required TXT records to your domain provider?

I don’t see them in the DNS lookup check.

Can you share a screenshot of the Domains tab in your Vercel dashboard?

6

Hi Anshuman, thank you for your response. Yes, I’ve already added the required TXT records on my domain provider’s DNS dashboard. Here are the records:
For
unitedstandardcharteredbank.com:
Name: _vercel Value:
vc-domain-verify=unitedstandardcharteredbank.com,2c428072a31746f17f25 Name: _vercel Value: vc-domain-verify=www.unitedstandardcharteredbank.com,a276ae5cb4b19c68fa6d
For
summitwealthinvestment.com: Name: _vercel Value: vc-domain-verify=summitwealthinvestment.com,79440d4eaaa4104af861 Name: _vercel Value: vc-domain-verify=www.summitwealthinvestment.com,64561f6266fd1a745193

Attached below are the requested screenshots from the Domains tab in my Vercel dashboard showing the “Verification Needed” status for both domains: Screenshot when trying to add the domain again Screenshot showing the domains listed under the project with pending verification Please help verify manually or reset the state so I can re-add them if necessary. The domains were previously added to another Vercel account that has now been blocked. Thank you for your help! Best regards,

(attachments)

44924809-ee68-4530-a8da-c1c358ad4a5b.jpeg
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864aa802-cb72-4c36-ac6f-dd81257a3f88.jpeg
864aa802-cb72-4c36-ac6f-dd81257a3f88.jpeg591×1280 86.2 KB

7

Hi @missinahandy-8416, thanks for sharing this information. I’d recommend that you start fresh:

  1. Remove existing Vercel configurations from the DNS records (including nameservers)
  2. Follow the A and CNAME records setup instructions from our docs
  3. If prompted, add the TXT records to the DNS provider

Let me know if this resolves your issue.

Please note that DNS propagation can sometimes take up to 24-48 hours.