(edited)
I upgraded to the Pro plan, which generated a $20.00 charge at 3:38 PM. I then requested to change the invoice billing information, which caused the 3:38 invoice to be refunded and a new invoice to be generated at 5:48 PM ($20.00). However, the billing information on the new 5:48 invoice was still incorrect, so I requested another modification. This resulted in a duplicate charge, creating a new $20.00 invoice at 5:56 PM with the correct billing details (algormula Pte. Ltd.).
Current status:
- 3:38 charge ($20.00): Already refunded ✓
- 5:48 charge ($20.00): Duplicate charge - needs refund (Invoice #69498B35-0002)
- 5:56 charge ($20.00): Keep this one - correct invoice (Invoice #69498B35-0003) The 5:48 invoice was created through the invoice modification flow, so it cannot be refunded through the self-service refund form. I need manual assistance to process the refund for the duplicate $20.00 charge from invoice 69498B35-0002.
Why the issue I created at 16 Feb still no response???
Appreciate your understanding!