I upgraded to the Pro plan, which generated a $20.00 charge at 3:38 PM. I then requested to change the invoice billing information, which caused the 3:38 invoice to be refunded and a new invoice to be generated at 5:48 PM ($20.00). However, the billing information on the new 5:48 invoice was still incorrect, so I requested another modification. This resulted in a duplicate charge, creating a new $20.00 invoice at 5:56 PM with the correct billing details (algormula Pte. Ltd.).
5:56 charge ($20.00): Keep this one - correct invoice (Invoice #69498B35-0003)
The 5:48 invoice was created through the invoice modification flow, so it cannot be refunded through the self-service refund form. I need manual assistance to process the refund for the duplicate $20.00 charge from invoice 69498B35-0002.
Why the issue I created at 16 Feb still no response???
Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Appreciate your understanding!