"Failed to renew domain" despite correct billing info

:white_check_mark: Ensured that my Billing Info is correct on my Account Settings page

/account/settings/billing-information

:white_check_mark: Ensured that my Billing Info is correct on my project’s Settings Billing page

/tom-aylotts-projects-729bb137/~/settings/billing

:white_check_mark: Tried to renew a domain

EXPECTED it to use my correct billing info to renew my domain.

ACTUALLY popped up a red toast error “Failed to renew domain”

Now what?

Do I need to transfer my domains out to Cloudflare to be able to renew them?

Domain Expiration Date Sep 29, 2025

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

Hey :waving_hand:

Can you try moving your domains from your account to your personal team and then renewing?

We’re removing the concept of account domains soon by merging them into team domains, I think this’ll resolve it for you.

Will work on tracking down the bug here in the meantime

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