Failed to renew domain despite correct payment!

Help
1

My domain (that was purchased through vercel) expired recently I went to renew domain and it failed, I was told by support that they tried to use the card on account but it failed due to incorrect payment method and if i fix the payment method it should work.

I went and updated the correct payment method in account and project settings, then when I go to renew domain button, I still recieve the “Failed to renew domain” message.

If someone could please help with this ASAP its been days, and my whole entire business/platform is ran on that domain and its really needed!

Case number #735979

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

5

Getting the same issue, please help.