Follow-up on Support Ticket #462919

[jettzhang]

Dear Support Team,

I am writing to follow up on my support ticket (#462919) regarding a $20 charge for a subscription I unintentionally renewed. I have submitted multiple messages through the support portal since April 21, but I have not received any response so far.

I would appreciate it if you could provide an update on the status of my request. I am seeking to cancel the subscription and receive a refund for this charge (Invoice: 2DD222B4-0002).

Please let me know if you need any further information from my side to process this request.

Thank you for your attention, and I look forward to your prompt response.

Best regards,

[swarnava (Swarnava Sengupta)]

Hi there,

Our Billing team is currently experiencing a large backlog, which is causing delays in our response time. We will get back to you as soon as possible. Thank you for your patience.