Hey @josuerivera300891-pr

I just came across your post and wanted to make sure this is no longer a problem. Were you able to open a support case at vercel.com/help to get it solved?

Hi Amy, thank you for following up. Unfortunately, this issue is still unresolved. It has been over a month since I first reported these disputed charges. I opened a new support case a few days ago, but I still haven’t received a response from the billing team. Could you please help escalate this and provide a clear update on the status of my dispute? I would appreciate an estimated timeframe for a resolution, as I have already been waiting for more than a month. Thank you.

I checked with the support team and they let me know that your earlier case was solved with a partial refund as a gesture of goodwill, but that one was related to a different usage area.

I'm not able to see exact log details related to Vercel Agent, but the high level logs suggest you started a few sessions during that billing period. While I have no idea what happened during those sessions, my guess is that some action was performed that led to the high usage on your invoice. The support team can see more detail when they investigate. I've asked them for more help looking into your case.

In the meantime, you can disable the agent completely from the Vercel Agent settings page in the dashboard.

And you can learn more about all of the Vercel Agent options here: https://vercel.com/kb/guide/vercel-agent

vercel.com

The Complete Guide to Vercel Agent | Vercel Knowledge Base

Learn what Vercel Agent does, how to set up Code Review, Investigation, Chat, and Installation, and what each feature costs on Pro and Enterprise plans.

Hi Amy, thank you for checking with the support team. To clarify, the previous adjustment you mentioned was for Build CPU Minutes, not Vercel Agent, and it dates back to June. In the June 29 response to case 01a3BQMxeydusjFn, Vercel confirmed a $126.79 goodwill credit against the $507.17 in Build CPU Minutes charges on invoice STGX1BDU-0014. That credit was for a separate billing issue several months ago. It did not address or resolve the $378.22 in Vercel Agent charges ($192.64 + $185.58) that I am currently disputing. Regarding the sessions you mentioned, I understand that the general logs may show activity. However, my question remains: when and how was paid Vercel Agent usage enabled, and what specific action or confirmation was recorded as my authorization for those charges? Please ask the billing team to provide those records and an itemized breakdown of the Agent usage. This Agent dispute has been unresolved for over a month. I also opened a new support case a few days ago and have not received a substantive response from the billing team. Please confirm that the Vercel Agent dispute is being investigated separately from the previous Build CPU Minutes adjustment, and let me know when I can expect an update. Thank you for your help

The only other case creation event I see on your team is from 5 days ago. It's assigned to the correct specialist team and waiting on the next available support person. I'm not able to see the specific details of what led to higher usage than you expected, but please reply to your open case with all of this info so the support team is able to help.

Thanks for your patience while the support team works through cases that were opened before yours.

Hi Amy, I’m following up because my case has been marked as resolved even though the billing dispute remains unresolved. I have not received the requested refund or a substantive explanation addressing my concerns. Why was the case marked as resolved while these questions remain unanswered? Please reopen case 012pUKc20JdYAsSR and escalate it to the billing team. My dispute concerns $378.22 in Vercel Agent charges ($192.64 + $185.58) and has been ongoing for over a month. As previously explained, I never intentionally activated paid Vercel Agent usage and disabled all three toggles when I discovered the charges. For clarity, the $126.79 credit issued in June was for Build CPU Minutes, an entirely separate billing issue. It did not address or resolve the disputed Vercel Agent charges and should not be treated as a resolution of this case. I am requesting a refund of the disputed $378.22. If Vercel maintains that these charges were authorized, please provide the specific records showing when, how, and by whom paid Agent usage was enabled, together with an itemized breakdown of the charges. Please confirm that the case has been reopened, explain why it was marked as resolved, and provide a concrete timeframe for a substantive response. The case should remain open while the investigation and refund decision are pending. If a decision has already been made, please provide it in writing with the supporting explanation. Closing the case without addressing the substance of my dispute is not a resolution. Thank you, Josué