Hello,

Your DNS changes have taken our company site down, and Support has not replied after five messages.

Facts / current state (screenshots attached):

• Registrar: Namecheap — nameservers were delegated to ns1.vercel-dns.com and ns2.vercel-dns.com.

• Vercel dashboard shows Invalid Configuration for the www entry.

• I have not added DNS records at the registrar after delegating NS (I understand registrar DNS is ignored once NS are delegated).

Please do the following (copy/paste-ready values preferred):

1. Verify the DNS zone on Vercel and confirm these records exist and point correctly:

   • A @ → 76.76.21.21

   • CNAME www → cname.vercel-dns.com If any are missing, create them or provide the exact DNS values I must add.

2. Check TLS / certificate provisioning for www — if issuance failed, force re-issue or list the exact steps to fix it.

3. Confirm the domain is being served by Vercel (server-side checks): run and paste results for dig NS, dig A, dig CNAME for the domain. If Vercel is not answering the zone, explain why and fix it.

4. If ownership/verification is required from my side, list the exact TXT or other values to add (copy/paste-ready).

This is urgent. Please escalate to an engineer and reply with exactly what you changed or the exact DNS entries I must add.