Our project has unexpectedly exceeded its usage limits, causing our site to be paused. This was due to a DDoS attack targeting our website, leading to an abnormal spike in resource consumption.
We are planning to upgrade to the Pro plan, but before proceeding, we kindly request that you remove any excessive usage counted against our quota due to this attack, as it was beyond our control.
& I can't find a way of contacting vercel by email, does vercel have one?
Thanks.
Hi Pyramid! Welcome to the Vercel Community! 👋
Sorry to hear you experienced a DDoS attack. To help prevent this in the future, you can use Vercel Firewall features like Attack Challenge Mode and WAF Custom Rules. These can add an extra layer of protection against malicious traffic.
I checked your team's usage, and it’s within the Hobby plan limits, so I’ve unpaused it for you. Let me know if you're still experiencing any issues!
Hi! Thank you, I really appreciate it! However, I still see the team as paused on my end. Is there a delay before the status updates? Or do I need to upgrade directly to the Pro plan to resolve this? Let me know, thanks again!