Hi Vercel team,

My Hobby team "Zuka's projects" has three unpaid Neon Marketplace invoices, $34.81 in total (August $15.93, September $17.14, October $1.74), and today I received the final notice.

The usage was a mistake on my side: an old test database was running on a paid, usage-based Neon plan without my noticing. As soon as I found out, I moved it to the Free plan, so nothing new is accruing.

I don't dispute the charges and I will pay them in full. But I'm a founder working on early-stage startups with no revenue yet, and I'm in serious financial hardship right now, so my card payments are failing. I can pay everything by 30 November 2026.

The Vercel Agent says it can't create a support case, so I'm asking here: could someone from the billing team please review a one-time extension to 30 November 2026 and hold any suspension of the team until then? My startup's domains are on this team. I have also written to Neon support.

Thank you very much for any help.