So You start a Vercel project as Hobby. Despite upgrade to Pro, it still logs your critical support request as Hobby. Is that the reason why I cannot seem to get any assistance to restore my access to my account after the computer that has my 2-factor authentication crashed? Is it fair for a paying customer to spend a week raising tickets and sending emails and reaching out to staff on Linkedin and still hear back from nobody? Has any body been through this? If yes, what did you have to do to get some support and how long did it take? Case number 01209529 . By the way, I had to create an account I have no need for just to be able to get to partake in the community. Pulling my hair out literally.