Hello staff.
I paid team plan and using it now.
I also applied for pro trial plan but never used it so I wanna cancel my pro trial plan.
But when I remove my payment method, I cannot remove it.
I don’t know how to cancel pro trial plan.
Help me please
Thanks.
Hi , welcome to the Vercel Community!
I see a Vercel Pro plan trial on your account. Can you try visiting the Dashboard > Settings > Billing page and try downgrading:
Let me know if you need more help.
Hello!
I see a billing page but I cannot find downgrade button.
Where can I find it?
Thank you for your kindness!
Hi , in that case I'd recommend opening a support case because we'll need to discuss private account information, it's best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.
Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Please let me know if you have any other questions 