How to send a message about an issue to support?

Tzubiri 7215 · 2026-08-18 22:08:28.037901

Things I tried: 1) on the docs, clicking on "Ask AI", the AI cannot open a ticket, but it redirects me to vercel.com/help 2) that link leads me to another AI, supposedly for opening a ticket and contacting support (The idea is that the AI helps me contact support?) but after talking with the AI, it tells me it cannot contact support or open a ticket for me, and redirects me to community.vercel.com 3) I created a community.vercel.com account, and typed this message out. So that's the vercel support experience for me

Things I tried:

on the docs, clicking on "Ask AI", the AI cannot open a ticket, but it redirects me to vercel.com/help
that link leads me to another AI, supposedly for opening a ticket and contacting support (The idea is that the AI helps me contact support?) but after talking with the AI, it tells me it cannot contact support or open a ticket for me, and redirects me to community.vercel.com
I created a community.vercel.com account, and typed this message out. So that's the vercel support experience for me

Vercel Staff

Can you tell us more about the issue?

Hi Amy, I'm assuming you are referring to the original issue. I take it then that the process described in the OP is the correct process to open a ticket. For clarity, I'll consider this closed, the answer being that in order to send a message about an issue to support, one needs to follow the instructions in the original post.

I'll open a separate ticket with my original issue.

Thank you.

Opened here https://community.vercel.com/t/ask-ai-feature-in-docs-site-responds-that-the-requested-documentation-doesnt-exist-it-does/48025

Vercel Community

"Ask AI" feature in docs site responds that the requested documentation doesn't exist (it does)

Issue: Docs Ai feature fails to fulfil its mission. Steps to reproduce issue: 1- go to vercel.com/docs/sandbox 2- see that there's no documentation on the...

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