How to stop billing when email account is deleted?

Help
1

I accidentally deleted the email account associated with my Vercel account and now I’m stuck in a billing loop that I can’t escape. Looking for advice on how others have handled this situation.

Current vs Expected Behavior

Current:

  • Vercel is still charging my payment method for services tied to [REDACTED]
  • I cannot log into the dashboard because the email account no longer exists
  • Password reset doesn’t work since the email is deleted
  • Billing continues automatically with no way to cancel

Expected:

  • Should be able to contact support to cancel billing when email is inaccessible
  • Account should have some failsafe when the primary email becomes invalid
  • Should be able to prove ownership through payment method or domain ownership

Steps That Led to This Issue

  1. Had active Vercel account with email: [REDACTED]
  2. Had active subscription/billing for Vercel Pro services
  3. Deleted the email account [REDACTED] from my email provider
  4. Realized I can no longer access Vercel dashboard
  5. Billing continues but cannot manage account or cancel subscription

What I’ve Tried

  • Password reset (fails because email doesn’t exist)
  • Contacting email provider to restore the account (not possible)
  • Looking for alternative login methods (none found)
  • Searching for Vercel account recovery options

Account Information

  • Deleted Email: [REDACTED]
  • Domain: [REDACTED] (still own this domain)
  • Framework: Next.js projects were hosted
  • Billing: Active Pro subscription that I cannot cancel
  • Payment Method: Still being charged monthly

Any help would be greatly appreciated as I’m currently paying for services I can’t access or manage.

4

Sorry to hear you got locked out of your account. Please send an email to registration@vercel.com with a link to this conversation and any additional information you can share about the accounts. That’ll open a ticket with the specialist team that handles account verification and recovery.

Some details that are helpful to include:

  • Your deleted email address
  • Domain(s) tied to the account
  • Last 4 digits of the payment method being charged
  • Any project names you remember hosting
  • Approximate date when you last accessed the account
  • Any other account details you remember
1 Like
5

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.