Hi,
Can’t seem to transfer a domain from my vercel account to another user’s vercel account.
When I try to enter their slug in the transfer window, it says not found.
How to fix this?
Thank you!
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.
Hi flipp,
For a Vercel-to-Vercel domain move, make sure you’re using the destination account/team slug, not the display name or email address.
Ask the other user to open their Vercel dashboard and check:
Settings → General → Slug
Then from the account that currently owns the domain:
Domains → select the domain → ⋯ / menu → Move
Paste the exact destination slug there.
A couple of things that can cause “not found”:
- using the user’s email instead of their Vercel slug
- using a project slug instead of the account/team slug
- typo/case/extra spaces in the slug
- trying to move it to a scope that is not a valid personal/team profile
Vercel’s domain transfer steps are here:
If the slug is definitely copied from the destination account’s Settings page and still shows “not found,” I’d ask the recipient to confirm whether they’re giving you their personal account slug or a team slug.