[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [v0](/c/v0/59) # I can't cancel my subscription 291 views · 0 likes · 8 posts Xue160709 (@xue160709) · 2025-04-16 I am experiencing issues with my Vercel account. I registered using a Usage Code, expecting certain benefits, but my account still shows as being on the free tier. I linked my credit card, yet I was charged $20. Additionally, I cannot cancel my subscription due to a technical issue. I need confirmation of my account status, an explanation for the $20 charge, assistance with the cancellation issue, and a refund if the charge was an error. system (@system) · 2025-04-16 Did you know about these other v0 resources? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. This guide is a great place to start. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action: https://community.vercel.com/tags/c/events/42/v0 Swarnava Sengupta (@swarnava) · 2025-04-17 Hey, Could you create a `Billing` ticket using vercel.com/help form so we can take a look? Jackson Rau (@a842797524-gmailcom) · 2025-04-17 The same problem. A ticket was created but there was no reply Tassymov (@tassymov) · 2025-04-17 **I am experiencing the same issue.** $20 was charged to my card **without my explicit consent**, even though the website provides **no clear conditions for unlinking a card**, **no option for one-time payments**, and **no transparent subscription details**. This is misleading and violates consumer rights. I have contacted support **multiple times**, yet **received no response**. The charge was made, but there was **no assistance** provided. I deeply regret using Vercel under these circumstances. Unless this situation is resolved promptly, I will leave **negative reviews across all available platforms** and **pursue a formal refund process** through my bank and other relevant channels. Swarnava Sengupta (@swarnava) · 2025-04-17 Our billing backlog is currently quite large, and it is taking longer than usual to respond to every customer. We understand your situation and want to assure you that one of our agents will get back to you as soon as your request is triage. Propropro123999 (@propropro123999) · 2025-04-17 [quote="Xue160709, post:1, topic:8773, username:xue160709"] I am experiencing issues with my Vercel account. I registered using a Usage Code, expecting certain benefits, but my account still shows as being on the free tier. I linked my credit card, yet I was charged $20. Additionally, I cannot cancel my subscription due to a technical issue. I need confirmation of my account status, an explanation for the $20 charge, assistance with the cancellation issue, and a refund if the charge was an error. [/quote] Hi friend, has your problem been resolved? I think I encountered the same issue as you. Tassymov (@tassymov) · 2025-04-17 Dear Vercel Support Team, This is my **third attempt** to resolve an issue that should have been addressed weeks ago. I am referring to: * **Case #432282** (submitted on April 1, 2025), and * **Case #453229** (submitted two days ago). Despite my repeated and clear requests, **the $20 charge from April 1 has not been refunded**, and **my payment information remains in your system**, against my explicit instruction to remove it. Your claim that the earlier case was "solved" is inaccurate. The issue remains unresolved, and your team has **not provided any substantive updates** or actions. Frankly, the level of support so far has been dismissive and unprofessional, and the situation is becoming unacceptable. ### I am now escalating this matter and request the following actions within 72 hours: 1. A **full refund** of the $20 charged on April 1, 2025; 2. **Complete and irreversible removal** of my payment details from your system; 3. A written confirmation that both actions have been completed. If this issue is not resolved within the timeframe above, I will proceed with: * A **chargeback request through my bank**; * Filing complaints with **consumer protection authorities**; * Posting **public reviews** to warn others about this experience. I strongly advise your team to treat this message as an **urgent escalation**. I expect a clear, actionable reply — not a generic placeholder response. Thank you for your attention.