I never intentionally enabled two-factor authentication (2FA)

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1

Hello,

I am experiencing the exact same issue. I never intentionally enabled two-factor authentication (2FA), yet I have been completely locked out of my account because I am being prompted for a 2FA code that I do not have.

After searching through your community forums and other discussions, I have found that many other users have reported this same problem.

I followed the official account recovery process and submitted every piece of information requested by Vercel to verify my identity and disable the unexpected 2FA prompt. Unfortunately, despite waiting for days—now stretching into weeks—I have received no meaningful update or resolution. My support cases are OL83PPFVLeW6hZukgL57ekE and lSqe2Cx9IcWQN3ofYet8PkE.

The most frustrating part is that I am unable to access my account to deploy updates, security patches, or maintain my live production applications. At the same time, Vercel continues attempting to charge me for a service that I am effectively locked out of and unable to use.

This puts me in an impossible position. I cannot access my account because of the unresolved 2FA issue, yet I am still expected to manage billing and maintain my services. It is unreasonable to continue attempting to bill customers while they are locked out of their own accounts due to an unresolved authentication problem.

I would greatly appreciate it if someone could manually review my cases and either:

Disable the unexpected 2FA on my account after verifying my identity, or

Provide another secure method for me to regain access.

At this point, I simply need access to my account so I can continue maintaining my production systems and manage my subscription appropriately.

Thank you.

2

Hi there! I’m just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

  1. Go to vercel.com/login
  2. Choose to sign in using the email + one-time password (OTP) option.
  3. Select Use another sign-in method
  4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
  5. Follow the remaining prompts to complete the recovery process

If you’ve ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you’ve stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There’s no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

3

I can’t because it always asks me for the 2FA code.

4

My account is experiencing the same issue. Please contact me ASAP, as I urgently need access to manage the projects currently running under my account.

I would really appreciate your prompt response.

My account: tranquanghuy-rightsvn