Dear Support Team,

paid date: 2025.12.31

I hope this message finds you well.

I am writing to inquire about the possibility of a refund for a recently purchased AI tool subscription.

I am currently a university student, and at the time of purchase, I was informed that the cost would be covered by a university-affiliated business support program for development purposes. Based on this understanding, I proceeded with the purchase.

However, due to an internal miscommunication and administrative error, I have since been notified that the funding cannot be provided, and I am now required to cover the full cost personally. Unfortunately, as a student, I do not have the financial capacity to continue using the tool under these circumstances.

Given this situation, I would like to kindly ask whether a refund is possible according to your policy. I have not used any credits yet.

Thank you very much for your time and support. I look forward to your response.

Although, I sent this message through mail and support chat, I was not able to get the reply, so I post as this method.

Below is what I received when I try to get refund through support chat.

Thanks for reading this