Instant Rollback Error

Help
1

Trying to use the Instant Rollback feature to install a previous working version of my website project.

I’m experiencing persistent issues with rolling back my live site. The rollback process seems to start but then fails to complete. Here are the details:

Symptoms:

  1. The rollback process starts but doesn’t complete
  2. A red warning box briefly appears and then disappears
  3. The process continues to spin without progress

Troubleshooting steps taken:

  1. Waited for over 20 minutes
  2. Refreshed the page multiple times
  3. Logged out and logged back in
  4. Attempted to cancel and restart the rollback

Thanks for the help. Yes, I have submitted a case ticket but would like to get it resolved while I wait for a reply from support team.

2

Hi,

Can you record a screencast and share with us so we can see what is happening?

3

I sent images - still waiting for an Instant Rollback to be done by your team. It’s been 3-4 days now without a fix and I have a live website.

4

Hi,

Where did you send it? via ticket?

5

Emailed to support@vercel.com and sent to this case number. No replies or fix I am waiting for over 4 days with live website not functioning. I need this Instant Rollback fixed from support today and chat in my project not working and needs to be fixed so I can work on my project and have website functioning.

Case number: #320346