Locked out due to lost 2FA — replied to recovery email, awaiting response - Help

Hi Vercel Team,

I'm locked out of my account because it's asking for a 2FA code I can no longer generate. I lost access to my authenticator method and don't have my recovery keys.

I already submitted the Account Recovery form and received the verification email from Vercel Support. I replied to that email on July 22 with all the requested ownership details (email, account creation date, phone, GitHub username, project URL, and payment method info) and confirmed my authorization to remove 2FA.

Account email: abusamrabaraa7@gmail.com Plan: Pro Thread reference: 7yxiGGhuKLOpJ6HMIVruxUE

I understand you're handling a high volume of 2FA cases right now. Could someone please help prioritize or check on the status of my request? Thank you so much.

Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we're building system improvements to make it faster across the board.

I'm checking on the status of your request now with ticket number 7yxiGGhuKLOpJ6HMIVruxUE.

Thanks so much…

Hi Oynickj,

Thanks for getting back to me, I appreciate your help. This account compromise is severely impacting my work/projects, so I really hope we can resolve this as soon as possible. I am on standby to provide any proof of ownership required to get this sorted quickly.

Thank you for your support.