Hi Vercel team,

I'm locked out of our Vercel account because login codes are no longer being sent to our account email.

Case number: TNS_01FOiu5k19VGs3O7 Team name: DevH2) Account domain: devh2o.ai (account email available privately to staff)

What happened:

• Our Microsoft 365 email service was suspended for about two days due to a payment issue on our side.
• During that time, a Vercel login code email from system@vercel.com was rejected with "550 5.1.10 RESOLVER.ADR.RecipientNotFound" (screenshot attached).
• The mailbox has since been restored and receives external email normally (tested).
• Our message trace shows no further emails from Vercel since that bounce, even though I've requested new codes.

It looks like the address was added to your email suppression list after the hard bounce. Could someone please remove it from the suppression list, or help me recover the account another way?

I've already submitted the Account Recovery form and emailed registration@vercel.com. I can provide ownership verification privately (card last 4 digits, invoice number, project URLs). Our production sites run on this account, so any help escalating this would be much appreciated.

Thanks, Nilanga