I am locked out of my main Vercel account because it is asking for a 2FA authenticator code. I do not have access to the authenticator, passkey is not working, and I cannot locate recovery codes.
I submitted the account recovery form and also replied to registration@vercel.com with the requested verification details, but I have not received any update yet.
Main account email: [REDACTED]
GitHub: [REDACTED]
Connected domain: [REDACTED]
Project/repository: [REDACTED]
Case number, if relevant: 01263644
Could someone please check if my recovery request is in the queue?
I found your case and confirmed it’s assigned to the right team. They have access to specialized tools to help with account verification and recovery.
It’s better to use the account recovery form rather than email to ensure the team has all of the info they need to solve your case as quickly as possible. However, there is no need to open a new case now since you already have one open.
Thanks for your patience while the support team works through cases that were opened before yours
Note: I redacted some info from your original post to keep your account safe as these posts are public