Locked out of account due to lost 2FA - Case: S2iZxZjXI8qUqEQXpnr3sUE - Help

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Hello,I am completely locked out of my Vercel account because I accidentally deleted my 2FA token from Google Authenticator, and I do not have the backup recovery codes.I submitted a recovery request on July 15th, and my Case ID is S2iZxZjXI8qUqEQXpnr3sUE.Could a staff member please look into this and help me escalate the ticket?Thank you.

Vercel Staff

Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification), and we’re building system improvements to make it faster across the board.

I’m checking on the status of your request now with case ID S2iZxZjXI8qUqEQXpnr3sUE

Thanks so much…

Thank you so much, everything's OK now!!! Please cancel the other ticket number: nRK2mBN6JBCRylItQpcxoUE

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