Vercel is asking for an authentication app code, but I never set up 2FA and have no backup codes!!
You’ll need to ask support at vercel.com/help, we don’t have the power to access/verify account info here and help unlock an account
I have this problem and I’m being ignored when I use the routes you direct us to. where is the help on this? I can’t do my job!
Did you contact support?
i did but have not had any follow up 
can you help? I am not the only person on my team impacted.
Hey @dunlap. Sorry to hear you’re still having trouble with this. No one in this thread is able to change your account access settings. That power is limited to an account recovery team who you can reach through the Account Recovery form.
If you have an existing case and can give me the number, I’d be happy to check on the status for you
Amy thank you, that would be a huge help. I have two cases (one via support and one via the recovery page as i didn’t endup there via support): #00980326, #00982353. Looking forward to connecting
Alright, Elaine. I’ve found your case and reached out to the account recovery team for help so we can get you back to work straight away.
Thank you for sharing the case numbers. If your other team members have opened cases, please let me know so I can flag them as related cases and get them all solved ASAP
Got the support message, thanks! I am gathering all of the required details (account creation date, payment details etc) from my account owner. hopefully that will be enough to disable 2fa and reset it.