Locked out of Vercel account — lost 2FA/passkey, recovery form submitted twice - Help

(edited)

Hi Vercel Team,

I am locked out of my Vercel account because it is asking for Two-Factor Authentication using a passkey/security key. I do not have access to the passkey or recovery codes.

I already submitted the official Vercel Account Recovery form twice, but I have not received any reply or update.

I also tried creating a support case from the Vercel Support page, but because my workspace is on the Hobby plan, Account Settings support is blocked and it redirects me to the Community.

This is urgent because I have active client projects deployed on Vercel. My work is blocked and I cannot access deployments, domains, project settings, or production updates.

I am not asking to bypass security. I only need my account recovery request reviewed and escalated by Vercel.

Account email: [REDACTED] Full name: [REDACTED] Linked GitHub account: [REDACTED] Team/workspace: [REDACTED] Public projects/domains: [REDACTED] First recovery form submitted: Sun, Jul 5, 7:59 PM Second recovery form submitted: Mon, Jul 6, 9:28 PM

Can someone from Vercel please escalate this to the account recovery/security team?

Vercel Staff

Hi there,

huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.

In the meantime, mind sharing your case number with me?

Thanks so much

Very pathetic and slow service

reply to #1

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

reply to #3

Vercel Staff

Hey . It looks like the support team replied with some recommendations a while back. If you're still not able to log in, please reply to their message so they know that manual ownership verification is needed

Vercel Staff

It looks like the team helped you get back into your account. But please let us know if you still have any trouble signing in.

This topic is closed. It no longer accepts new replies.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.