LOSING CLIENTS - Unexpected 2FA - 13 Days No Response - Help

I have been using Vercel for a while. Two weeks ago the login page suddenly prompted me for a 2FA code, but I have never setup 2FA on my account. I have thus been locked out with absolutely no workaround for over two weeks.

My first support email was sent 13 days ago with verification of my identity. In addition, I have prod databases linked to vercel marketplace which desperately need upgrading, but I cannot access vercel marketplace to make the upgrades which is causing problems. In addition, I haven't been able to make changes to my prod applications in vercel and am at the threat of losing a client right now.

It is very frustrating that I have been waiting this long and will may lose some business as a result. I am on standby to provide details to any staff who care enough to help resolve this.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

I have found my recovery codes from when I first signed up, stored somewhere very unexpected and have since been able to login. Please disregard this thread. I am not going to apologise for my tone.