Missing Balance After Canceling Premium Plan

I had a credit balance of 9, but now I only have 5. I canceled the Premium plan and didn’t use all the credit. However, I had already paid the full 9

The monthly credits you get with each plan are attached to that plan, currently $5 for the free plan and $20 for the premium plan, and are not retained when you cancel or switch plans

Any purchased credits, such as on-demand top-ups, are separate from the plans and will not be affected by cancelling

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