My Pro plan downgrade

Help
1

Hi,

So, I upgraded my account to Pro on May 16th.
Just a bit ago, I clicked the “downgrade” button, and it switched me straight back to the Hobby plan. Kinda confused since my Pro subscription is brand new and should still be active.

Any idea why it downgraded immediately?
And what happens with the payment I made for Pro? Is there like a pro-rata refund or some credit for the time I won’t be using on Pro?

Just wondering what the options are can I get my account back on Pro for the time I paid for, or what can be done about this?

I have contacted support but no one responded

Appreciate any help!

2

Hi,

Please create a Billing ticket using Help form so we can take a look.

3

I have created a new ticket with the category Billing → upgrade/downgrade
thank you for your response

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