About a week ago I tried logging in with GitHub which is how I’ve always accessed my account. That no longer worked so I used the email login option and verified my email address instead. After logging in I initially saw two projects in the project dropdown in the top right corner. Shortly afterwards the project that contains all of my deployments disappeared and I can no longer view or manage any of my projects.
The strange thing is I can still push code and deployments continue to work successfully so it seems like I still have access in some way. I just can’t see or manage the projects themselves which is extremely frustrating. I’ve already submitted a support ticket but haven’t received any response. I’ve also spoken to the AI chatbot multiple times but it keeps telling me to log in with a different email address. I know I have only one email address associated with my account and I have all the Vercel emails for it and no vercel emails in any other email address.
I’m not sure if someone else has experienced this issue and can help. It does seem Vercel has migrated their authentication so I am wondering if this issue arose then??
The detail that deploys still work while the dashboard shows nothing is the giveaway here. When you switched from GitHub login to email login you almost certainly landed on a different account than the one that actually owns those projects, so the work is fine but you are looking at an empty scope. Check the team and account switcher in the top left, your original GitHub-linked identity is probably still sitting there with everything under it. Deployments kept running because they are tied to the project and repo, not to which login you used, which is why it looks like a silent failure but nothing is actually lost. Do not recreate anything until you have switched scopes, that is what usually causes real duplicates.
Hi Dima, thanks for replying when I look at the projects it just shows the new projects. I also didnt switch from gihub to email login it actually wouldnt allow me to login with github anymore. So i was forced to login with email. I think something mustve changed with the authentication at vercel.
@amyegan is there any progress on your end? Is there someone that can check at vercel and merge these two accounts for me somehow. They should have the same email address. I was just about to launch a feature but I cant now because I cant access the environment variables.
Hi @amyegan@dima-k56, Thanks for your help I was able to sign up again using my github login and I could see my old old account. I then checked the email which was an old company email. So I have updated that and I am now logged in with that account.