Need help: Pro account recovery request has had no response for 12 days

Help
1

Hello Vercel team,

I’m a Pro customer and I’m currently locked out of my Vercel account because I no longer have access to my 2FA device or recovery codes.

I can still authenticate successfully through GitHub, but Vercel requires the 2FA code before allowing access.

I submitted the official account recovery request 12 days ago and replied to the verification email with all requested information, including:

  • Account email
  • GitHub username
  • Project information
  • Payment verification
  • All other requested details

Since then, I haven’t received any response from the support team.

Unfortunately, I wasn’t given a support case number during the recovery process, so I don’t have one to reference.

This account is used for production work, and I’m currently unable to manage deployments or access my projects. As a Pro customer, I’m becoming increasingly concerned that I haven’t received any update after 12 days.

Could someone please check whether my recovery request is still being processed or help escalate it?

I’d really appreciate any update, even if it’s just to confirm that my request is still in the queue. Thank you very much for your time and assistance.

2

Hi – huge apologies for the delay – if you try again and are able to generate a ticket number, please share it with me here, and I’ll note the fact that you submitted 12 days ago. Regardless, I’m investigating with the information you provided above and escalating now.