New 2FA recovery option

Announcements
1

We understand that being locked out of your account is frustrating, so today we shipped a better recovery option.

If your account is eligible, you can use our new self-service recovery flow by following these steps:

  1. Go to vercel.com/login
  2. Choose to sign in using the email + one-time password (OTP) option.
  3. Select Use another sign-in method
  4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
  5. Follow the remaining prompts to complete the recovery process

If you’re not able to recover your account using the method above, you can still open a case using the Start 2FA recovery option on the Two-Factor Authentication login screen. But you do not need to open additional cases if you already have one open.

1 Like
Unable to log in, and no response from customer service for 14 days (average daily spend of $1,000).
Urgent: Account Recovery Request Pending for Over a Week – Unable to Access My Account
Locked out of my account I have access to everything I just dont have access to my 2FA codes
Urgent: Imminent Service Shutdown Due to Unresolved 2FA Lockout (Cases 01298965 & 01298964)
Solicitação urgente de recuperação de acesso à conta Vercel
Unable to log in, and no response from customer service for 14 days (average daily spend of $1,000).
Locked out of account due to 2FA — No response to recovery request
your security second email got stuck with email that cant recieve email
Urgent account access issue after losing 2FA
2

Hi Amy, thank you but this is no different. I logged in with both OTP and then Github and still it’s hard blocking requiring the 2FA which is what i don’t have access to. please help. am I not using this correctly?

3

Anybody? pls?

4

You can still get help from the support team if you weren’t able to use the new 2FA recovery option. If you’ve already opened an account recovery case then they’ll be in touch soon with an update or request for more info if additional details are needed