Hello Vercel Support,
My production Vercel deployment is inaccessible from my normal ISP connection in Nigeria, but it works immediately when I connect through a VPN.
Project: NIDPG Vercel URL: https://nidpg.vercel.app Custom domain: https://nidopg.com WWW domain: https://www.nidopg.com
Symptoms
Without VPN:
-
nidopg.com→ERR_CONNECTION_TIMED_OUT -
www.nidopg.com→ERR_CONNECTION_REFUSED/TIMED_OUT -
nidpg.vercel.app→ connection timeout
With VPN:
- All three URLs work normally.
Tests performed
DNS resolution works correctly.
nidopg.com resolves to Vercel infrastructure including:
-
216.198.79.1 -
64.29.17.1
www.nidopg.com resolves through Vercel DNS.
There are no AAAA records involved.
From the affected network:
-
https://vercel.com→ HTTP 200 -
https://nextjs.org→ HTTP 200 -
https://nidpg.vercel.app→ connection timeout
I also tested direct HTTPS connectivity to the Vercel IPs:
-
216.198.79.1:443→ timeout -
64.29.17.1:443→ timeout -
216.198.79.65:443→ timeout -
64.29.17.65:443→ timeout
The deployment works when using a VPN, which changes the network route.
Could you please investigate whether this project is being routed through a Vercel edge/IP path that is unreachable from my ISP, or whether there is an issue with the Vercel edge routing for this deployment?
I can provide the Vercel network debug output and any additional diagnostics you need.
Thank you.